Privacy Policy

Depending on how you interact with NetRax, we may collect information such as:

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website activity
• Referring website
• Approximate location information
• Date and time of website access

This information may be collected through cookies, analytics tools, or similar technologies.

We may use your information to:

• Process and fulfil orders
• Deliver products
• Provide customer support
• Process refunds and replacements
• Communicate regarding your orders
• Respond to enquiries
• Improve our products and services
• Improve our website and application
• Prevent fraud and unauthorized transactions
• Maintain website and system security
• Send promotional communications where permitted by law
• Comply with legal and regulatory obligations

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may be used for purposes such as:

• Website functionality
• Shopping-cart functionality
• Analytics
• Website performance
• Marketing and advertising

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

If you provide your contact information and consent where required, we may send you information about NetRax products, offers, new launches, training content, events, and promotions.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

NetRax does not sell your personal information as a business asset.

We may share necessary information with trusted third parties who help us operate our business, including:

• Payment processors
• Courier and logistics companies
• Website hosting providers
• E-commerce and technology providers
• Analytics providers
• Marketing service providers
• Customer-support providers
• Professional advisers
• Government or regulatory authorities where legally required

These parties may receive only the information reasonably necessary to provide their services or fulfil legal obligations.

If you use a NetRax application connected to NetRax Strobe Glasses, the application may process technical information required to connect, configure, and operate the glasses.

Depending on the features of the application, this may include information such as:

• Device connection information
• Bluetooth/device identifiers
• Training-session settings
• Strobe or training-level settings
• Application usage information
• Device performance information

If the application collects additional information, the applicable app-specific privacy disclosures will provide further details.

Our services are not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

Parents or legal guardians should supervise the use of NetRax products and services by minors.

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including fulfilling orders, providing services, resolving disputes, maintaining business records, and complying with legal obligations.

When information is no longer required, it may be deleted or anonymized where reasonably practicable.

If you purchase NetRax products or use our services from outside India, your information may be processed or stored in India or other countries where NetRax or its service providers operate.

Where required by applicable law, we will take appropriate measures relating to such transfers.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Object to certain processing
• Request information regarding how your data is used

To exercise applicable rights, contact us using the details below.

Our website may contain links to third-party websites, payment providers, social-media platforms, or other services.

NetRax is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.