Return & Refund Policy

A return request may be accepted if:

• The product is unused or has been used only to the extent reasonably necessary to inspect it.
• The product is returned in its original condition.
• The original packaging, accessories, manuals, and included items are returned.
• The product has not been damaged, modified, or misused.
• The return request is submitted within 7 days of delivery.

Products returned without the required accessories or packaging may be subject to deductions from the refundable amount.

If your NetRax product arrives damaged or has a manufacturing defect, please contact us as soon as possible and preferably within 48 hours of delivery.

We may request photographs or videos of the product, photographs of the packaging, order details, and a description of the issue.

After inspection, NetRax may provide a repair, replacement, or refund, depending on the nature of the issue and applicable law.

Returns may not be accepted for products that:

• Have been damaged due to misuse or accidental damage.
• Have been modified or repaired without NetRax's authorization.
• Show signs of physical damage caused after delivery.
• Have been exposed to liquids or extreme conditions contrary to product instructions.
• Are returned without required accessories.
• Are returned outside the applicable return period.

If you simply change your mind after purchasing the product, the return will be subject to the eligibility requirements stated above.

The product must be returned in its original condition and packaging.

Change-of-mind returns are accepted only if the product remains unused and in its original condition.

Certain products or purchases may not be eligible for return, including:

• Customized products
• Products purchased through certain promotional campaigns
• Products specifically marked as non-returnable
• Products damaged after delivery due to misuse

Any applicable non-returnable condition will be communicated to the customer at the time of purchase.

For approved returns due to a confirmed manufacturing defect or incorrect product being shipped by NetRax, NetRax will bear the reasonable return shipping cost.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs.

International customers may be responsible for return shipping, customs duties, import taxes, and other charges unless the return is due to an error or confirmed defect attributable to NetRax.

Once the returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will generally be processed to the original payment method.

Depending on the payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

Shipping charges, customs duties, taxes, or other charges may not be refundable where permitted by applicable law.

Where a product is confirmed to have a manufacturing defect, NetRax may offer a replacement instead of a refund.

Replacement products may be new or, where legally permitted, refurbished products of equivalent functionality.

To request a return, contact us at orders@netraxstrobe.com. Please include:

• Order number
• Customer name
• Date of purchase
• Reason for return
• Photographs/videos where applicable

Do not ship the product back until NetRax has provided return instructions.

All returned products are subject to inspection.

Approval of a return does not automatically guarantee a refund. The returned product must satisfy the conditions of this policy.

Any separate product warranty provided by NetRax will operate according to the applicable warranty terms.

This Return & Refund Policy does not replace or limit rights available to consumers under applicable law.